Privacy

Effective Date: 20 August 2025
Last Updated: 8 November 2025

This Privacy Policy explains how Scan.ng (Scan Africa) (“Scan.ng”, “we”, “our”, or “us”) collects, uses, shares, and protects personal information when users interact with our platform and services.

By using our website, platform, or services, you agree to the practices described in this Privacy Policy.

1. Introduction

Scan.ng is a Nigerian event technology company providing QR-based guest access management systems for event organisers and hosts.

We help event organisers manage guest lists, verify attendance, and facilitate smooth event check-ins using unique QR access cards. These cards are distributed via email and WhatsApp, generated from guest information provided by event organisers.

We are committed to protecting the privacy and personal information of all users—both event organisers and their guests—in compliance with the Nigeria Data Protection Regulation (NDPR) and other applicable laws.

2. Information We Collect

We collect the following types of information to enable our services:

2.1. Information Provided by Event Organisers

• Account and Contact Information: Name, business name, email address, phone number, and billing details.
• Guest Information: Names, email addresses, and phone numbers of event guests uploaded by the organiser.
• Payment Information: Payment details processed securely through our payment partner, Paystack.

2.2. Information Automatically Collected

• Analytics and Usage Data: We use Google Analytics to collect non-personal data such as IP addresses, browser types, pages visited, and time spent on the platform to improve performance and user experience.
• Cookies: Our website may use cookies to enhance functionality and collect aggregate information about user interactions.

2.3. Information Collected for Communication

• WhatsApp Delivery: Guest contact information (phone number) may be used to deliver QR access cards via WhatsApp.
• Email Delivery: Guest email addresses are used to send QR access cards and event-related updates.

3. How We Use Your Information

We use collected information for the following purposes:

• Event Access Management – To generate and distribute QR access cards for event guests.
• Payment Processing – To facilitate secure transactions through Paystack.
• Communication – To send QR cards and necessary event access details via email and/or WhatsApp.
• Customer Support – To respond to organiser or guest inquiries and provide technical assistance.
• Service Improvement – To analyse traffic, enhance platform performance, and improve overall service delivery.
• Legal Compliance – To comply with applicable laws, regulations, or lawful requests.

4. Managed Service Provision

In addition to our self-service system, Scan.ng offers a Managed Service option.

When organisers choose this service, they provide their guest list directly to our team. We then handle the creation and distribution of QR access cards on their behalf.

All guest information received under this service is treated with the same level of data protection and confidentiality as information collected through our platform.

5. Legal Basis for Processing

We process personal data based on the following lawful grounds:

• Consent: When you voluntarily provide data to use our services.
• Contractual Necessity: To perform our agreement with event organisers or deliver requested services.
• Legitimate Interest: To improve service efficiency and user experience.
• Legal Obligation: To comply with regulatory or statutory requirements.

6. Data Sharing and Third Parties

We do not sell or rent personal information. However, we may share data with trusted third parties necessary for delivering our services, including:

• Paystack – for secure payment processing.
• Google Analytics – for analytics and website performance tracking.
• WhatsApp API Providers – to facilitate QR access card delivery via WhatsApp.
• Email Service Providers – to send QR cards and related notifications.

Each third party is engaged under strict data protection agreements and is obligated to maintain confidentiality and data security standards consistent with NDPR.

7. Data Security and Retention

7.1. Data Protection

We implement appropriate technical and organisational measures to safeguard personal data against unauthorised access, alteration, disclosure, or destruction. These include encryption, secure server environments, and restricted access protocols.

7.2. Data Retention

Guest data is retained only for as long as necessary to fulfil the purpose for which it was collected (e.g., until the event concludes).

Organiser account and transaction data may be retained for audit, regulatory, and business continuity purposes as required by law.

When data is no longer needed, it is securely deleted or anonymised.

8. Your Rights

Under the Nigeria Data Protection Regulation (NDPR), you have the following rights regarding your personal data:

• Access: Request access to the personal data we hold about you.
• Correction: Request correction or update of inaccurate or incomplete information.
• Deletion: Request deletion of your data, subject to legal or contractual obligations.
• Objection: Object to certain types of processing, such as marketing communications.
• Data Portability: Request a copy of your data in a structured format.

To exercise any of these rights, please contact us at [[email protected]]. We will respond to valid requests within a reasonable timeframe, in accordance with NDPR requirements.

9. Data Transfers

Where necessary, we may transfer data to service providers located outside Nigeria. In such cases, we ensure that appropriate safeguards (such as contractual data protection clauses) are in place to maintain compliance with NDPR.

10. Children’s Privacy

Scan.ng’s services are intended for use by event organisers and adult participants. We do not knowingly collect personal data from children under the age of 18. If such data is discovered, we will delete it promptly.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect service improvements, regulatory updates, or operational changes.

The latest version will always be available on our website at www.scan.ng/privacy
Continued use of our services after any update constitutes acceptance of the revised policy.

12. Contact Us

For questions, concerns, or privacy-related inquiries, please contact us at:

Scan Africa (Scan.ng)
Email: [email protected]

Website: www.scan.ng
Lagos, Nigeria