Terms & Refunds

Effective Date: 20 August 2025
Last Updated: 17 November 2025

Welcome to Scan, operated by Scan Technologies Ltd – RC8995399 (doing business as Scan Africa and Scan Nigeria). These Terms of Use & Refund Policy (“Terms”) govern your access to and use of our all-in-one QR-powered platform, including QR-based guest access systems for events and digital QR menu solutions for restaurants (“Services”).

By accessing or using our platform, you agree to be bound by these Terms.

1. About Our Services

Scan (“we”, “our”, “the Company”) is an all-in-one QR-powered platform providing:

• QR-based guest access systems for events
• Digital QR menu solutions for restaurants
• QR links creation and management

Our Services are designed for both business users and individuals, including event planners, restaurants, corporate organisations, and private event hosts.

2. Account Registration

To use our Services, users must create an account and provide accurate and complete information. You are responsible for maintaining the confidentiality of your login credentials and all activity under your account.

You confirm that you are at least 18 years of age or have legal capacity to enter into these Terms.

3. Use of the Platform

Users agree not to misuse the platform or engage in any prohibited conduct. The following actions are strictly forbidden:

• Uploading fake, misleading, or unauthorised guest data
• Uploading guest information without obtaining proper consent
• Using the Services for illegal or fraudulent events
• Attempting to hack, bypass, or interfere with our security systems
• Misusing QR codes in any way that compromises security
• Using the platform to spam or send unsolicited messages to guests

We reserve the right to suspend or terminate accounts that violate these rules.

4. Organiser Responsibilities

By using Scan, organisers (business or individual) acknowledge and agree that:

• They are responsible for obtaining consent from guests before uploading any personal data such as names, email addresses, and phone numbers.
• All guest data submitted must be accurate and lawful.
• They are solely responsible for guest communication expectations, event logistics, and ensuring the uploaded data matches their intended audience.

Scan only processes the data as instructed by the organiser for generating and distributing QR access cards. They must verify the accuracy of data before uploading, especially for QR code generation.

Scan is not liable for errors caused by:

• Incorrect guest data
• Guest device issues
• Internet connectivity issues
• Delayed delivery due to third-party providers
• Event mismanagement or changes

5. Payment, Billing & Renewals

We accept payments via:

• Paystack (cards, transfers, USSD, etc.)
• Direct bank transfer

All subscriptions and plans (monthly, quarterly, annual, or per-event pricing) are manually renewed unless otherwise stated.

If payment is not completed, services will not be activated.

6. Service Delivery

Depending on your chosen plan, we offer:

• Self-Service: You upload your guest list or menu, and the system automatically generates QR access cards or menu.
• Managed Service: You provide your guest list or menu, and our team handles generation and distribution on your behalf.

Delivery channels may include:

• Email
• WhatsApp (via approved APIs)
• Downloadable links

Note: Once QR codes or menu pages have been generated or delivered, the service is considered fully rendered.

7. Refund Policy

Scan Technologies provides digital, access-based services. As such:

7.1 No Refunds

All payments are final and non-refundable. This applies to:

• Event QR access card plans
• Restaurants QR menu subscriptions
• Managed service fees
• Additional QR code units purchased

If QR codes or menus have been generated, no refund is possible under any circumstances, regardless of usage.

7.2 Event Cancellation or Rescheduling

If an event is cancelled or rescheduled, organisers may request:

• An extension of their current plan
• A transfer of their QR units to another event

Extensions or transfers are not guaranteed and are provided at our sole discretion.

7.3 Plan Cancellation

Users may choose to stop using the platform at any time; however:

• Unused subscription time is non-refundable.
• The plan will remain active until the expiry date.

8. Subscription Limits & Additional Units

Some event plans include limits on the number of guests/QR codes. If organisers exceed these limits, they will be charged for the additional units at the applicable rate for their plan. Organisers may purchase additional units at the applicable rate for their plan.

Limits are tied to the selected subscription plan.

9. Intellectual Property

Scan owns all rights to the platform, design, software, branding, and underlying technology. Users may not copy, reverse engineer, replicate, or misuse any part of the system.

Organisers retain ownership of the data they upload.

10. Third-Party Integrations

Our platform uses third-party providers, including:

• Paystack – payment processing
• Email service providers – email delivery
• WhatsApp API providers – message delivery
• Analytics services (e.g., Google Analytics) – performance monitoring
  
  

By using Scan, you agree to the processing of data through these providers, where necessary for service delivery.

11. Service Availability & Liability

While we strive for uninterrupted service, we do not guarantee:

• Continuous platform uptime
• Perfect, error-free functionality
• Delivery of messages if caused by third-party delays or user error

Scan is not liable for:

• Guest device incompatibility
• Internet connectivity issues
• Wrong or incomplete data submitted by organisers
• Losses from event disruptions, changes, or cancellations
• Any indirect, incidental, or consequential damages

Your use of the platform is at your own risk.

12. Data Protection

We comply with the Nigeria Data Protection Regulation (NDPR).

Organisers are responsible for ensuring they have lawful grounds to upload guest data. We act as a data processor in relation to guest information.

For full details, refer to our Privacy Policy.

13. Termination

We may suspend or terminate access if:

• You violate these Terms
• Your payment fails
• You misuse the platform
• We suspect fraudulent or illegal activity

Upon termination, no refunds will be issued.

14. Amendments

These Terms may be updated periodically. Continued use of the platform after changes indicates acceptance of the updated Terms.

15. Governing Law

These Terms are governed by the laws of the Federal Republic of Nigeria. Any disputes shall be resolved before competent courts within Nigeria.

16. Contact Information

For questions about these Terms or refund-related inquiries, contact us at [email protected].